Our clients are our responsibility and are ALWAYS our priority.
We will treat each individual with respect and will maintain professional consistency throughout your consultations and procedures with us.

​​We will provide our clients with information about treatments available to them during their initial consultation and allow them to make an informed choice about their needs.

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We will always follow Infection Prevention and Control procedures within the clinic environment.

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At initial consultation, we will always ask for a  NON-REFUNDABLE DEPOSIT before we book your initial procedure. Without this deposit we will not be able to proceed to booking your appointment/s.

 

When we are dealing with clients' personal details, which is sometimes of a sensitive nature, confidentiality is key and we will always adhere to the GDPR guidance, 2018,

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 We will not share individuals' personal details or photographs without express permission of our clients, and this will be documented on initial consultation with you.

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Following a procedure, invasive or otherwise, we will document accurate records of what has been carried out and keep this record confidentially, always adhering to GDPR guidance, 2018.

 

Disclosure of any personal details will not happen unless we are advised that it is in the public interest and we are asked to do so by an authorised person, for example the police.

An initial consultation and consent from our clients will be carried out prior to any procedure.

• A procedure will not go ahead for any client unless we have consent to this and contemporaneous notes about past medical history, inclusive of any medications that you are taking, inclusive of any supplements you are using.

• PB Aesthetics clinicians have the right to withdraw continuing treatments if it is found that clients have not disclosed their past medical history accurately or have not updated their records on subsequent visits for procedures.

• At PB Aesthetics we ask politelv that our clients attend their appointments in a timely manner and if they are more than 15 minutes late for their appointment, we ask that your appointment is rearranged unless we have capacity to manage your needs within the time available. The assessment of this capacity is interchangeable and at the clinician's discretion.

• Discrimination within the clinic by either party will not be tolerated and fully investigated should the need arise.

• Violence, verbal abuse or inappropriate behaviours against our staff within the clinic will not be tolerated.

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We operate a zero-tolerance policy, and the police will be notified of any incidents and may lead to prosecution of individuals.

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Complaints and compliments will always be dealt with using due diligence and complaints rectified as they arise to the best of our ability. These will be documented clearly as a significant event and shared within the team on a regular basis so we can learn from them.

 

Insurance information for all clinicians working within the clinic will be available for clients to always

 

Our qualifications documents will also be available any client to peruse should they wish to If an incident occurs during any procedure, we will ensure we have immediate access to Emergency First Aid stock and an anaphylaxis kit should it be necessary to use.

 

 

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